Privacy Policy

Vistammerce ("we", "us", or "our") operates the website vistammerce.com (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service and the choices you have associated with that data.

1. Information We Collect

1.1 Information You Provide

We may collect information that you provide directly to us, including when you:

• Fill out the contact form on our website
• Subscribe to our newsletter or updates
• Request information about our platform
• Communicate with us by email or other means

This information may include your name, email address, company name, and the content of your messages.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address and geographic region (country/city level)
• Browser type and version
• Pages visited and time spent on each page
• Referring website and exit pages
• Device type, operating system, and screen resolution

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For full details, please read our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and support requests
• Send you information about Vistammerce that you have requested
• Analyze website usage to improve our content and user experience
• Monitor the security and performance of our website
• Comply with legal obligations

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent — where you have given clear consent for us to process your data for a specific purpose
• Legitimate Interests — for website analytics and security monitoring
• Legal Obligation — where we are required to process your data to comply with the law

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our website (e.g., hosting providers, email delivery services) under strict data processing agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Contact form submissions are retained for up to 24 months. Website analytics data is retained for up to 26 months in aggregated form.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request that we limit the processing of your data
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to our processing of your data based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@vistammerce.com. We will respond within 30 days.

7. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS/SSL), access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

9. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to vistammerce.com. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@vistammerce.com
• Website: vistammerce.com